Privacy Policy

ClearCue respects your privacy. This policy explains what information we collect, how it is used, and your rights in relation to that information.

1. Information We Collect

We may collect the following information when you use this website or purchase a product:

  • Name

  • Email address

  • Billing details

  • Order and transaction data

  • Any information you provide via contact forms or email

Payments are processed securely by third-party providers (such as Stripe or PayPal). ClearCue does not store full payment card details.

2. How We Use Your Information

We use your information to:

  • Process purchases and provide access to digital products

  • Deliver transactional emails (receipts, download links)

  • Respond to enquiries and provide support

  • Improve the website and services

If you opt in, we may also send occasional updates about new products, tools, or features.

3. Legal Basis (UK/EU Users)

We process your data under the following lawful bases:

  • Contract — to fulfil your purchase and provide products

  • Legitimate interest — to operate and improve the service

  • Consent — for marketing emails (where you have opted in)

4. Email Communication

You may receive:

  • Transactional emails related to your purchase

  • Optional marketing emails if you have subscribed

You can unsubscribe from marketing emails at any time using the link provided.

5. Data Sharing

We do not sell your personal data.

Your information may be shared with trusted third-party services required to operate ClearCue, including:

  • Website hosting (Squarespace)

  • Payment processors (e.g. Stripe, PayPal)

  • Email delivery services

These providers only process your data as necessary to deliver the service.

6. Data Storage and Security

Your data is stored securely using industry-standard systems provided by our service providers.

We take reasonable steps to protect your information, but no system can guarantee complete security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide access to purchased products

  • Maintain business records

  • Comply with legal obligations

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing at any time

To make a request, please contact us using the details provided on this website.

You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

This website may use cookies to:

  • Enable basic site functionality

  • Improve performance and user experience

You can control cookie settings through your browser.

10. Third-Party Links

This website may contain links to external sites. ClearCue is not responsible for the privacy practices of those sites.

11. Changes to This Policy

This policy may be updated as the service evolves. Continued use of the website indicates acceptance of any changes.

12. Contact

If you have any questions about this policy or your data, please contact us via the form on the About page.